Although the hosting service supplied by the different companies is virtually identical, each provider has got their own platform with its own tweaks and different ways to carry out given things. In cases like this, an info-rich knowledge base would be extremely useful both for people with little to no experience and for technically proficient individuals who will at some point discover how given tasks are performed, but will waste time in the meantime. The aim of such a knowledge base is to make the service quick and easy to use, saving users a lot of time and effort. The result is gladder clients, as they can easily find the information they need, and much less work for the technical support engineers, because usually the vast majority of the queries and difficulties that clients have got are already outlined in the knowledge base. In case the articles themselves are adequately written and encompass more things, you’ll be able to get to know more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Cloud Website Hosting

If you have bought your very first cloud website hosting package from our company or have moved your website over to us, you’ll become accustomed to our platform and our custom-built Hepsia hosting Control Panel very quickly as we have compiled a substantial knowledge base where you can find all the information that you may ever need – both general info about the web hosting service as a whole and more specific info about the different functions that you can make use of and the problems that you could stumble upon. The articles are located in 2 places. The full article collection can be accessed via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in each and every Control Panel section as well. You can become aware of how to do more or less everything, from enabling an .htaccess configuration file to managing a mailing list, and all the articles include in-depth instructions, so you won’t ever get baffled due to an ambiguous text. Naturally, in case you have a more specific problem and you don’t find anything about it in our knowledge base, you can get in touch with our support engineers 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which comes with our Linux semi-dedicated hosting, will allow you to access the elaborate online documentation that we have prepared for you. The articles feature generic info about our hosting services, educational guides about the separate functions that you can access, along with troubleshooting guidelines that can help you recover common issues that you might confront. The topics that we have covered include basically everything, from uncomplicated things such as how to host a new domain in your account, to more intricate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a specific section of the Control Panel will always be available on the right side of the page that you’re on, while the entire article archive can be accessed through the all-encompassing Help section.