In case you have ever had a cloud website hosting account before or you have dealt with any other online service, you probably know from your own experience that for many things it's better to speak with a live person on the phone instead of exchange support tickets or emails. If you want to find out more about a specific service before you order it or in case something small-scale has to be done, for instance, it'll be easier and faster to do it in real time. If you are able to speak with representatives over the phone, it's also very likely that you're dealing with an actual web hosting supplier, not a reseller. The type of support that you'll get on the telephone may differ between different providers - from common issues to dedicated technical support. Generally most of the suppliers will offer you pre-sales assistance and first level telephone support, while more complicated tech issues are managed via email and tickets.

Phone Support in Cloud Website Hosting

We believe that the option to communicate with a live consultant is rather important, so we have three support lines all around the world (USA, UK and Australia) and you are able to reach us on the phone for fourteen hours every day. If you consider obtaining one of our Linux cloud website hosting, for instance, you will be able to call us and learn more about our services before you order so as to ensure that we do meet all of the system requirements for your web sites. Following your purchase, you'll be able to contact us about any sales and billing troubles you may have, or get any general or basic technical information you need. We've aimed to find the balance between phone and ticket support, so for strictly technical matters you'll have to use the ticketing system, which will make it easier to follow the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we provide feature live phone support for fourteen hours daily. If you are not sure which package will be suitable for your websites, you would like to find out more about a package's specifications or you need any other kind of info on our solutions, you're able to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our support agents will assist you. If you already have an account, you will be able to contact us about general and sales issues, although we are often able to assist with a lot of tech issues as well. For strictly tech difficulties you need to use our integrated ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option in case the issue requires more time to be resolved or it needs to be escalated to our sysadmins.