Customer Support Channels
A 1–Hour Response Time Guarantee
All your support requests will be attended to in no more than 1 hour after the support ticket or email is received. If your issue needs further assistance from a sysadmin, we’ll forward the ticket or the e–mail to the person in charge and we will leave a comment to let you know that more time will be required for reaching the optimal solution. Furthermore if you take advantage of the Admin Services package, any of the server management services included there will be carried out whenever you decide.
An Outstanding Help Desk Support Service
We will be available to you 24–7–365 to respond to any inquiries that you may have related to our Online Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance tackling server admin tasks, you can check out our Admin Services package, which includes data backup storage space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
We have equipped our Online Control Panel with an elaborate knowledgebase, which features comprehensive explanations of its features and functionalities. Moreover, we have created exhaustive video tutorials that will further teach you how to carry out a certain operation or solve a commonly experienced problem. The instructional articles and the tutorial videos are easily accessible from every section of the Online Control Panel via the Videos and Help buttons located in the upper right corner.